Aspen Veterinary Surgery

Aspen Veterinary Surgery in Bromley is an RCVS Accredited practice and is also listed as a veterinary nurse training facility. The clinic offers online new-pet registration and mentions VIP plans designed to spread the cost of preventative care. Recent feedback continues to highlight calm, gentle consultations and clear explanations from vets, alongside repeated complaints about strict lateness policies and some long waits despite booked appointment times.

Services

•General consultations and check-ups, including assessments for concerns such as a lump on a cat.
•Preventative care and routine health advice, with reviews specifically mentioning neutering discussions and annual injections/vaccinations.
•Support in difficult and end-of-life situations, including compassionate help during the loss of senior cats.
•Urgent assessment when needed, with one longstanding reviewer describing their injured dog being checked straight away.
•VIP preventative care plans, mentioned on the clinic website, intended to help spread routine care costs.
•Online new-pet registration, available through the clinic website.

Pricing

No published pricing information is currently available for this clinic.

People

•Maddy Eustace — mentioned by name in a review for a cat check-up, where she was described as kind, helpful, attentive, and professional.
•Reception/front-desk team — recent feedback is mixed: some owners describe a friendly, helpful welcome, while others report rude or dismissive interactions when arriving slightly late for appointments.

Reviews

Aspen Veterinary Surgery has a 4.5-star Google rating from 208 reviews.

•Many owners describe gentle, reassuring consultations, especially for cats and new puppies, with vets taking time to listen and explain options clearly.
•Positive reviews often mention a friendly atmosphere, with praise for helpful staff, a calm experience, and a clean, fresh reception area.
•There are also comments about compassionate support during bereavement, with one family specifically thanking the team after the loss of senior cats.
•The main negative theme is appointment handling: several reviewers say they were turned away for being 5–10 minutes late, and some contrast this with their own experiences of waiting 20–30 minutes to be seen despite arriving on time.

Reviews for Aspen Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 208 we track in total. Recent reviews may not be representative of overall sentiment.

Lea Manser

3 months ago

Really lovely visit today. I bought my cat in after noticing a lump on her. Naturally I was worried but I felt at ease as soon as I walked in to the surgery. The vet was so nice and luckily my cat is ok. The Vet talked me through all the benefits of getting her neutered which I had been hesitant to do before now but now I have all the information and have talked it though with someone I am confident this is the right thing to do and will be booking her in. Thank you so much ☺️

Lee Parkinson

Lovely people, very thoughtful and sympathetic. Very reasonable fair pricing. Thank you for you have done for me and my family, with the loss of out senior cats

Ann Curtis

5 months ago

Always very friendly and helpful

Andreea Enache

an unfortunate experience with them. they cancelled my appointment for being 5 minutes late even though I was in the policy timeframe. It was times when I had to wait even 30 min to be seen even if there were no people waiting. And this time the same nobody was waiting so they could kept my appointment.

Who Ayu

Friendly vets, Always feel safe leaving my kitties in their hands.

Michelle Manners

7 months ago

Very unhelpful and slightly stuck up receptionist/nurse at the practice yesterday. I came into my appointment 10 mins late as my uber car was delayed and cancelled on me, I had to re order another one and that delayed me. My cat Archie was having his annual injection. I booked this appointment over a month ago by the way. So not very fast in getting appointments there. Must have too many clients and not enough vets. They always have about 3/4 nurses milling around. Anyway I was told my appointment would have to be rescheduled as the vet was too busy. Baring in mind it was me and one other person in the waiting room, so rushed off their feet. I found it laughable in all the years I'll attended there I have never been seen at my appointment time and normally have to wait 20 mins at the very least. But I have never complained and said I have work and need to go asap. It seems it's totally fine to make you wait around, but god forbid you are running slightly late. She asked if I wanted to rescheduled and I said no I rather take my business elsewhere and could you remove both my cats from your system. She said of course I will do that now and I left. It was an annual injection how long does that take to stick a needle in his neck....it doesn't even need a vet to do it. I'm sure a nurse is qualified to do it. But anyway completely unhelpful practice, as I said them delaying you all the time is completely fine, but I understand they have sick animals that might need help, so I don't complain. You just have to wait your turn. But it seems it's one rule for them and another one for paying customers. So avoid.

Vida Stevens

8 months ago

I have just had my 1st consultation with my puppy Coco at the vets! What a wonderful calm, experience she and I have have had!! 😃 😊 First impressions really do count! First we were greeted by the lovely staff at the reception desk. The reception area itself, smelt so lovely fresh and spotlessly clean! The vet was absolutely lovely! I was listened to and the vet was lovely, patient and gentle with my pup. I was recommended by my neighbour after a not so good experience elsewhere and wish I had found this vets before! I rate this higher than a 5 star More like 10 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 +++++ Very impressed! Well done ✔️

L M

9 months ago

Disgraceful and inexcusable treatment. I arrived 5 minutes late to my appointment (due to traffic), which is within the late policy timeframe, only to be refused service by an unbelievably rude and dismissive receptionist. She claimed I was 6 minutes late and used that as an excuse not to see my dog, who has been a patient at this vets for over 10 years. When I expressed serious concern for my dog’s wellbeing, I was met with zero empathy and told to “go to another vet.” This wasn’t just unprofessional, it was rude. My dog is now suffering because this woman decided that policy was more important than providing care. This vets has clearly lost sight of what it means to look after animals and the people who love them. I will never return and strongly advise others to stay far away from this place if you value proper care, basic decency, or respect.

T M

1 year ago

I had a wonderful experience at aspen vets for my cat's checkup last week. Maddy Eustace who examined my cat, was absolutely lovely. She was incredibly kind, helpful, and attentive, making the whole process smooth and stress free. Her genuine care and professionalism were greatly appreciated. Highly recommend!

Amy Charlie

3 years ago

I love having my pugs registered here! Aspen are 1,000% better than my previous vets. They're helpful, compassionate and really take the time to listen to your concerns. One of my girls was injured during lockdown and I ran round there with her in my arms - they took her and checked her straight away and even let me come inside and calm myself down. They even respond to my emails! I would recommend them, but I know they are often at full capacity.