Aspen Veterinary Surgery

Aspen Veterinary Surgery in Bromley is an RCVS Accredited practice and is also listed as a veterinary nurse training facility. The clinic offers online new-pet registration and VIP plans designed to spread the cost of preventative care. Recent feedback continues to highlight calm, gentle consultations, clear explanations from vets, and a clean, welcoming practice, alongside repeated complaints about strict lateness policies and some long waits despite booked appointment times.

Services

•General consultations and check-ups for cats and dogs, including visits for concerns such as a lump on a cat and first puppy appointments.
•Preventative care and routine health advice, with reviews mentioning annual injections/vaccinations, neutering discussions, and sign-up to the clinic’s VIP preventative care plan.
•Urgent assessment when needed, with one longstanding owner describing their injured dog being checked straight away.
•Support in difficult and end-of-life situations, with several owners praising the team’s thoughtful and sympathetic care after the loss of senior cats.
•Online new-pet registration through the clinic website.

Pricing

No published pricing information is currently available for this clinic.

People

•Rebecca — named positively by a recent dog owner joining the VIP plan, who described her as brilliant.
•Maddy Eustace — praised in a cat check-up review as kind, helpful, attentive, and professional.
•Reception/front-desk team — recent feedback is mixed, with some owners describing a friendly welcome and others reporting rude or dismissive handling around late arrivals.

Reviews

Aspen Veterinary Surgery has a 4.5-star Google rating from 215 reviews.

•Many recent reviews describe friendly staff and calm, reassuring appointments, especially for cats and puppies, with vets who are gentle, patient, and good at explaining options.
•Owners also praise the clean, fresh reception area and the generally welcoming feel of the practice.
•Several positive reviews mention compassionate support during bereavement and considerate care for long-term clients and their pets.
•The clearest negative theme is appointment handling: a few reviewers say they were turned away for being 5–10 minutes late, and felt this was inconsistent with their own experiences of waiting 20–30 minutes for scheduled appointments.

Reviews for Aspen Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 215 we track in total. Recent reviews may not be representative of overall sentiment.

laura smith

2 weeks ago

Daniel Saddington

3 months ago

Hannah

4 months ago

Paul Pettet

Signed up to the VIP plan with my dog Remy today and was delighted with the service at this fantastic vets. All the staff made a fuss of him and our vet Rebecca was brilliant. Lovely clean practice with wonderful staff. Looking forward to going back.

Maureen Wilson

Nice staff always friendly

Lea Manser

9 months ago

Really lovely visit today. I bought my cat in after noticing a lump on her. Naturally I was worried but I felt at ease as soon as I walked in to the surgery. The vet was so nice and luckily my cat is ok. The Vet talked me through all the benefits of getting her neutered which I had been hesitant to do before now but now I have all the information and have talked it though with someone I am confident this is the right thing to do and will be booking her in. Thank you so much ☺️

Lee Parkinson

Lovely people, very thoughtful and sympathetic. Very reasonable fair pricing. Thank you for you have done for me and my family, with the loss of out senior cats

Ann Curtis

11 months ago

Always very friendly and helpful

Andreea Enache

an unfortunate experience with them. they cancelled my appointment for being 5 minutes late even though I was in the policy timeframe. It was times when I had to wait even 30 min to be seen even if there were no people waiting. And this time the same nobody was waiting so they could kept my appointment.

Who Ayu

Friendly vets, Always feel safe leaving my kitties in their hands.