Medivet Bromley (The Laurels Vets)

Medivet Bromley (The Laurels Vets) is part of the Medivet group. The practice offers routine preventive care including vaccinations, cardiology consultations, and access to 24-hour emergency care through a Medivet 24-hour centre, with overnight consultation fees applying between 7pm and 9am. Reviews give a mixed recent picture: some owners praise the team for being friendly, informative and calm with pets, while others feel the practice has become more corporate and less consistent.

Services

•Preventive and routine care: vaccinations, routine check-ups, and a monthly plan that owners say helps with vaccination and check-up scheduling. Reviews also mention flea and worm treatment discussions.
•Consultations: cardiology consultations are specifically mentioned, with Babis Koffas named in reviews.
•Everyday pet care examples from reviews: owners mention support with kitten care queries, post-dental checks, castration aftercare, and end-of-life appointments.
•Emergency and facilities: access to 24-hour emergency care through a Medivet 24-hour centre; overnight consultation fees apply between 7pm and 9am. Structured clinic information also lists the practice as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: several owners describe it as not cheap or expensive, while one returning client felt it was more cost-effective than another nearby practice.

People

•Babis Koffas (Cardiologist): repeatedly praised by name for both knowledge and kindness.
•Vets: several owners say vets are kind, thoughtful and good at explaining options clearly, though some reviewers feel standards vary between appointments.
•Nurses and reception: often described as lovely, friendly and welcoming, including on the phone, with a few less positive comments about desk manner and administration.

Reviews

Google rating: 4.6/5 from 293 reviews.

•Positive reviewers often mention a friendly reception team, caring nurses, and vets who explain options clearly without making owners feel rushed.
•The monthly plan is viewed positively by some owners, especially for keeping vaccinations and check-ups easy to manage.
•A recurring criticism is inconsistency: some reviewers say the practice feels more corporate and transactional than it used to, with mixed experiences between clinicians.
•A few serious complaints focus on process and aftercare, including a long wait during a euthanasia appointment, concerns after castration and discharge paperwork, and frustration around medication choices, extra appointments, and plan cancellation terms.

Reviews for Medivet Bromley (The Laurels Vets)

Note: Showing the 10 most recent Google reviews out of 293 we track in total. Recent reviews may not be representative of overall sentiment.

Rupert O'Brien

1 month ago

Friendly and informative. Not cheap. Significantly more corporate and less 'local vet' since Medivet takeover. Reception staff are great still, Vet standard varies.

Katie Mcginley

Good practice when there is consistency, otherwise it is difficult in times of stress and need. Nurses and reception are lovely. I would not recommend the beckenham branch.

Personal Assistant

This practice used to feel like a caring family vet. Since the takeover the experience has changed significantly and now feels very transactional. After my dog was switched from NexGard to Simparica Trio for flea and worm treatment she developed around fifty lumps across her body within hours and began losing large amounts of fur. I was told it was idiopathic, meaning no known cause, despite the clear timing following the medication change. She was later diagnosed with panniculitis and given steroids which improved things. At a recent routine check after dental work costing around £600 the nurse was unsure why her hair loss had restarted and began preparing steroids before the vet had even assessed her. I declined because no cause had been identified. When the vet came in I asked if she could briefly check my dog’s gait and watch a short video of her front foot as I was concerned about her walking. I was told another appointment would be needed. The human touch that once existed has gone. There is little time for discussion and everything feels appointment driven rather than patient centred. I also cancelled my monthly plan after being told she would need a private prescription to return to her previous medication. Reception informed me payments would continue regardless because of the contract and that I could either accept alternative treatments or pay extra privately. Overall the focus now feels financial rather than welfare based which is very disappointing given how supportive this practice once was.It's such a shame as all the vets and nurses and receptionists that were once there have now all left too although there are some great receptionist there just the care has gone down hill so badly! What a pity!

Sue Scourfield

2 months ago

Had a booked appointment to have our beloved dog put to sleep and they kept us waiting in a room for an hour. We and our kids were so distressed and our dog was too. Our lasting moments with her are tarnished with guilt and unhappiness for putting her through that. I will never forgive medivet and their pitiful apology! If I could give no stars I would!

josephine Brown

I am extremely disappointed with the standard of care my pet received following his castration at this practice. Immediately after the procedure, the cone provided was too small and did not prevent him from reaching his surgical wound. As a result, he was able to interfere with the area, leading to further complications that have since been identified. This could and should have been avoided with properly fitted post-operative equipment. I was also concerned to find that the discharge paperwork was not accurate in relation to the medication he had received, which caused confusion during his aftercare. Accurate documentation is a basic expectation, particularly following surgery. In addition, if a complication had already been identified prior to discharge, I do not understand why he was sent home rather than being kept for observation or treatment. This raises serious concerns regarding clinical judgement. Throughout this experience, I was left feeling that the level of training and oversight may not be where it should be, given the issues that occurred. After seeking a second opinion from another local veterinary practice, we made the decision to transfer our cat there for further assessment and urgent surgery. I have now lost confidence in this practice. I also found the pricing to be extremely high, particularly given the issues that arose. Based on my experience, I would not recommend this practice.

Sam Grant

3 months ago

I left this practice for a vet closer to home, thinking convenience would be better — but I was wrong. After returning, I was reminded just how friendly, attentive, and caring the entire team is. They genuinely put my cat first, take the time to explain options, and never make you feel rushed. On top of that, they’re far more cost-effective than the other practice. I never should have left and I’m so glad to be back. Highly recommend to any pet owner.

anne cooper

4 months ago

I visited the practice, with my Chihuahua, to have a consultation with Babis Koffas Cardioligist. I have seen Babis on several occasions over the years and not only is his knowledge unrivaled he is the kindest man. I'm eternally grateful to have someone so wonderful taking care of my precious girl.

Pamela Cooper

5 months ago

Nurse at desk looked a bit grumpy.. Vet very kind, thoughtful and supportive

Delia Florea

Strongly recommend, they're amazing with our dog and the monthly plan covers everyhing we need - so no need to worry about anything else or worry about timings of vaccinations and check ups, it's easy .