Medivet Bromley (The Laurels Vets)

Medivet Bromley (The Laurels Vets) is part of the Medivet group. The practice offers routine preventive care, cardiology consultations, and access to 24-hour emergency care through a Medivet 24-hour centre, with overnight consultation fees applying between 7pm and 9am. Recent feedback remains mixed: many owners describe the team as friendly, knowledgeable and caring with pets, while others raise concerns about cost, consistency between appointments, and a more corporate feel than in the past.

Services

•Preventive and routine care: vaccinations, routine check-ups, flea and worm treatment discussions, and a monthly plan that owners say helps with scheduling ongoing care.
•Consultations: cardiology consultations are specifically mentioned, with Babis Koffas named in owner feedback.
•Everyday pet care: reviews mention support with kitten care queries, post-dental checks, castration aftercare, routine follow-up appointments, and end-of-life care.
•Emergency and facilities: access to 24-hour emergency care through a Medivet 24-hour centre; overnight consultation fees apply between 7pm and 9am. The practice is also listed as a Veterinary Nurse Training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Review comments on cost are mixed: several owners describe the practice as not cheap or expensive, while one returning client felt it was more cost-effective than another nearby vet.

People

•Babis Koffas (Cardiologist): repeatedly praised for both expertise and kindness.
•Anne: mentioned by name in a recent review for excellent customer service.
•Vets: often described as friendly, attentive and clear when explaining options, though some owners feel the standard can vary between appointments.
•Nurses and reception: frequently praised as lovely, welcoming and helpful, with reception in particular singled out positively in several reviews.

Reviews

Google rating: 4.5/5 from 318 reviews.

•Many recent reviewers describe the practice as friendly, knowledgeable and caring, with pets appearing comfortable during visits.
•Reception and front-of-house service are a recurring positive theme, and one reviewer specifically praised Anne for excellent customer service.
•The main negative theme is a sense that the practice has become more corporate and transactional, with some owners also saying treatment costs feel high and care can be inconsistent between clinicians.
•A smaller number of serious complaints focus on aftercare and process, including a long wait for a euthanasia appointment, concerns after castration and discharge paperwork, and dissatisfaction around medication changes and monthly plan terms.

Reviews for Medivet Bromley (The Laurels Vets)

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Reviews from pet owners who enquired with Medivet Bromley (The Laurels Vets) through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 318 we track in total. Recent reviews may not be representative of overall sentiment.

Simon Cowper-Smith

1 week ago

Very friendly practice. Great attention to animals and their needs

Philip Ray

My dog received the usual 5 star treatment at this surgery. The staff are friendly and knowledgeable and I would have no hesitation in recommending them.

Jon Boswell

2 weeks ago

I've been bringing my dog to this vets for about six years. They are always very friendly and keen to help. Everyone who works there clearly loves animals. My dog loves visiting!

Daniel Campbell

Excellent customer service from Anne, thank you - much appreciated. Best vets in Bromley.

stewart coia

3 weeks ago

Since moving to Medivet this vets practice seems to be more about offering very expensive treatments and less about caring for animals

Rupert O'Brien

7 months ago

Friendly and informative. Not cheap. Significantly more corporate and less 'local vet' since Medivet takeover. Reception staff are great still, Vet standard varies.

Katie Mcginley

Good practice when there is consistency, otherwise it is difficult in times of stress and need. Nurses and reception are lovely. I would not recommend the beckenham branch.

Personal Assistant

This practice used to feel like a caring family vet. Since the takeover the experience has changed significantly and now feels very transactional. After my dog was switched from NexGard to Simparica Trio for flea and worm treatment she developed around fifty lumps across her body within hours and began losing large amounts of fur. I was told it was idiopathic, meaning no known cause, despite the clear timing following the medication change. She was later diagnosed with panniculitis and given steroids which improved things. At a recent routine check after dental work costing around £600 the nurse was unsure why her hair loss had restarted and began preparing steroids before the vet had even assessed her. I declined because no cause had been identified. When the vet came in I asked if she could briefly check my dog’s gait and watch a short video of her front foot as I was concerned about her walking. I was told another appointment would be needed. The human touch that once existed has gone. There is little time for discussion and everything feels appointment driven rather than patient centred. I also cancelled my monthly plan after being told she would need a private prescription to return to her previous medication. Reception informed me payments would continue regardless because of the contract and that I could either accept alternative treatments or pay extra privately. Overall the focus now feels financial rather than welfare based which is very disappointing given how supportive this practice once was.It's such a shame as all the vets and nurses and receptionists that were once there have now all left too although there are some great receptionist there just the care has gone down hill so badly! What a pity!

Sue Scourfield

8 months ago

Had a booked appointment to have our beloved dog put to sleep and they kept us waiting in a room for an hour. We and our kids were so distressed and our dog was too. Our lasting moments with her are tarnished with guilt and unhappiness for putting her through that. I will never forgive medivet and their pitiful apology! If I could give no stars I would!

josephine Brown

I am extremely disappointed with the standard of care my pet received following his castration at this practice. Immediately after the procedure, the cone provided was too small and did not prevent him from reaching his surgical wound. As a result, he was able to interfere with the area, leading to further complications that have since been identified. This could and should have been avoided with properly fitted post-operative equipment. I was also concerned to find that the discharge paperwork was not accurate in relation to the medication he had received, which caused confusion during his aftercare. Accurate documentation is a basic expectation, particularly following surgery. In addition, if a complication had already been identified prior to discharge, I do not understand why he was sent home rather than being kept for observation or treatment. This raises serious concerns regarding clinical judgement. Throughout this experience, I was left feeling that the level of training and oversight may not be where it should be, given the issues that occurred. After seeking a second opinion from another local veterinary practice, we made the decision to transfer our cat there for further assessment and urgent surgery. I have now lost confidence in this practice. I also found the pricing to be extremely high, particularly given the issues that arose. Based on my experience, I would not recommend this practice.