Bromley Common Veterinary Surgery
#3 Vet in Bromley, Greater London
Bromley Common Veterinary Surgery – Vets in Bromley
Clinic Overview
Bromley Common Veterinary Surgery is an independent small-animal clinic that says it has been established for over 30 years, and it is a Royal College of Veterinary Surgeons (RCVS) training practice (including veterinary nurse training). Recent reviews are mostly positive about day-to-day care (especially for cats and older dogs), with several detailed compliments for specific vets—while one detailed complaint describes serious communication and process issues during a cat’s tumour work-up.
Concrete examples mentioned by reviewers include
- •Support with an elderly cat, with owners describing staff as consistently helpful.
- •Diagnostic and surgical work for a cat’s lump (needle sample taken, surgery discussed/performed, lab analysis mentioned).
- •Bereavement support, including making a paw print after a dog died.
- •A conflicting account where an owner says the clinic lost a needle sample and they struggled to get a promised vet call-back about next steps and costs.
Services
Services and capabilities explicitly referenced in the website summary and/or reviews include
- •Small animal veterinary care (clinic describes itself as small-animal).
- •Veterinary nurse training / training practice: described as an RCVS training practice; clinic data also lists it as a Veterinary Nurse Training facility.
- •Parasite/infectious disease treatment: one review mentions a cat diagnosed with giardia and given medication.
- •Behaviour referral: one owner was advised to contact a behaviourist for cat aggression (the owner reports the contact provided was no longer practising).
- •Diagnostics (as described by reviewers): blood tests, ultrasound, and fine-needle sampling of a lump.
- •Soft-tissue surgery: tumour/lump removal is described, with the sample sent to a lab for analysis (histology/pathology referenced by the reviewer).
Pricing
Only prices mentioned in reviews
- •One owner reports spending £800 on blood tests (done after being told a behaviourist would require them).
- •One owner was quoted about £1,000 for tumour surgery; later, they report being told a further surgery “with everything again” would be almost another £1,000.
People
Named team members mentioned in reviews
- •Lada (vet): repeatedly described as gentle with dogs and cats, and as someone who explains things clearly and checks pets thoroughly. One owner says she diagnosed and treated a dog after another practice hadn’t helped, and the dog made a “full recovery” (as reported by the reviewer). Lada is also mentioned as providing written explanations about a cat’s planned tumour work-up (surgery plus tests) in one detailed account.
- •Dan (vet): one reviewer praises Dan (along with Patrick) as a “superb” vet; another reviewer says they couldn’t get a promised call-back from Dan after asking to discuss a change in the proposed plan/cost.
- •Patrick (vet): mentioned positively by name in one review alongside Dan.
- •Madison: named in a complaint as the person who examined a cat’s lump, performed a needle sample, and initially suggested it might be a cyst; the same review alleges delays in follow-up and that the first sample was lost.
Reviews
Google rating: 4.7 stars from 312 reviews. “”
- •Many owners describe friendly reception and clinical staff, and good support for ongoing care (including for an elderly cat).
- •Several reviews single out Lada for clear explanations, thorough checks, and gentle handling; one also highlights end-of-life support, including a paw print memorial.
- •One detailed negative review reports a difficult sequence involving cat behaviour advice and testing costs, a lost diagnostic sample, changing recommendations around whether repeat ultrasound/blood tests/histology were needed, and frustration about not receiving a promised vet call-back—which conflicts with the predominantly positive accounts of communication and care.
Special Services
Animals Treated at Bromley Common Veterinary Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Bromley Common Veterinary Surgery
Opening Hours
Hours
Reviews for Bromley Common Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 312 we track in total. Recent reviews may not be representative of overall sentiment.
Lolita Margarita
a week ago
Very friendly staff, always a great help and provide amazing support when I need it for my elderly cat. Highly recommend
Katie Plume
a month ago
My cat has only been with this vet for a week and a half and the treatment and care she has gotten from the team has been nothing short of amazing. I cant recommend them enough and would give them more than 5 stars if I could!
Silvia Colecchia
2 weeks ago
The whole journey with my cats was surreal, starting at the beginning of the year. I contacted them to ask for help with one of my cat's behaviour, she became aggressive towards my other cat. I took both to the clinic, they were both fine except for the aggressive one having giardia. She got the medication, but I was told to contact a behaviourist and they said that the behaviourist would have required blood test for both cats. I did blood test, nothing came up. I asked for a behaviourist contact and they gave me one, I called her and she doesn't practise anymore. I then found another behaviourist on my own and sort out the situation (and the behaviourist never asked for blood test, so first £800 down the drain). I came back to them last month because my other cat (the was that was getting bullied) had a little lump on her side. I had Madison who looked and said she thought it was a cyst but better to check anyway, so she took a sample with a needle and she said she would have called me in the evening or day after. I wait 3 day and no news. I called them and they said they don't have the results yet and will let me know. They called me back later and said that they have lost the sample and to come back, they would take another one free of charge (really? Do you have to specify?). I go back with my cat, took the sample and went home. Madison called me back about 15 minutes later said it is a tumour and she needs surgery and she said the whole thing would cost about £1000. After that I started dealing with Lada who explained in writing about my cat's situation, she will need removal of the tumour, ultrasound, blood test and the tumour needs to be sent to a lab to be analyzed. We get the surgery straight away, when the results come back they said that it's low grade tumour with large margins which means that reoccurrence is unlikely. Some good news finally, they didn't last long. After not even 3 weeks I notice another little lump very close to the wound of the previous one that got removed, I took her back there and they use the needle for the sample. It's the same thing again, not even 1 month later... I thought they said that reoccurrence is unlikely. They recommend to get it removed, but no need for blood test and ultrasound or histology because we know what it is, so no point at this stage, but it's better to remove because it could become aggressive. Ok, let's book the surgery. Maybe one hour later I receive an email saying that they had a consultation and Dan said that she has to do everything again, so it will be almost another £1000. I called the clinic and ask to speak to Dan but he is unavailable and he will call me back. I never received a call back from him. One of the receptionist calls me back the day after to talk about the situation and I said that I asked to talk to Dan, obviously he is not available and he will call me back after 2 pm. 3 days later I am still waiting for the call...
Silvia Colecchia
3 months ago
The whole journey with my cats was surreal, starting at the beginning of the year. I contacted them to ask for help with one of my cat's behaviour, she became aggressive towards my other cat. I took both to the clinic, they were both fine except for the "aggressive" one having giardia. She got the medication, but I was told to contact a behaviourist and they said that the behaviourist would have required blood test for both cats. I did blood test, nothing came up. I asked for a behaviourist contact and they gave me one, I called her and she doesn't practise anymore. I then found another behaviourist on my own and sort out the situation (and the behaviourist never asked for blood test, so first £800 down the drain). I came back to them last month because my other cat (the was that was getting bullied) had a little lump on her side. I had Madison who looked and said she thought it was a cyst but better to check anyway, so she took a sample with a needle and she said she would have called me in the evening or day after. I wait 3 day and no news. I called them and they said they don't have the results yet and will let me know. They called me back later and said that they have lost the sample and to come back, they would take another one free of charge (really? Do you have to specify?). I go back with my cat, took the sample and went home. Madison called me back about 15 minutes later said it is a tumour and she needs surgery and she said the whole thing would cost about £1000. After that I started dealing with Lada who explained in writing about my cat's situation, she will need removal of the tumour, ultrasound, blood test and the tumour needs to be sent to a lab to be analyzed. We get the surgery straight away, when the results come back they said that it's low grade tumour with large margins which means that reoccurrence is unlikely. Some good news finally, they didn't last long. After not even 3 weeks I notice another little lump very close to the wound of the previous one that got removed, I took her back there and they use the needle for the sample. It's the same thing again, not even 1 month later... I thought they said that reoccurrence is unlikely. They recommend to get it removed, but no need for blood test and ultrasound or histology because we know what it is, so no point at this stage, but it's better to remove because it could become aggressive. Ok, let's book the surgery. Maybe one hour later I receive an email saying that they had a consultation and Dan said that she has to do everything again, so it will be almost another £1000. I called the clinic and ask to speak to Dan but he is unavailable and he will call me back. I never received a call back from him. One of the receptionist calls me back the day after to talk about the situation and I said that I asked to talk to Dan, obviously he is not available and he will call me back after 2 pm. 3 days later I am still waiting for the call...
K Yardley
2 weeks ago
What can I say Lada is the best vet, my dogs love ❤️ her to bits. Such a positive happy lady to deal with. High recommend her. Great customer relations. Thanks for being you. Always a pleasure to come to see you. Coco & Rolo 🐾 love you 🥰 so did Jackson
K Yardley
3 months ago
What can I say Lada is the best vet, my dogs love ❤️ her to bits. Such a positive happy lady to deal with. High recommend her. Great customer relations. Thanks for being you. Always a pleasure to come to see you. Coco & Rolo 🐾 love you 🥰 so did Jackson
Georgia Maisey
3 months ago
Everyone at this vets was so caring when our Bulldog Spike died and they did a paw print for us and went above and beyond what they needed too. Also, the vet Lada is very gentle and kind to all our dogs and cats.She always explains everything and checks them all thoroughly.Our Chihuahua was really poorly for ages and we went to a different vets nearer to us to get him treated but after 2 visits he was still very ill.So we decided to go back to Anderson’s (even tho it’s further) and Lada diagnosed and treated him and he made a FULL recovery!
Georgia Maisey
2 weeks ago
Everyone at this vets was so caring when our Bulldog Spike died and they did a paw print for us and went above and beyond what they needed too. Also, the vet Lada is very gentle and kind to all our dogs and cats.She always explains everything and checks them all thoroughly.Our Chihuahua was really poorly for ages and we went to a different vets nearer to us to get him treated but after 2 visits he was still very ill.So we decided to go back to Anderson’s (even tho it’s further) and Lada diagnosed and treated him and he made a FULL recovery!
Scott Walker
3 months ago
This Vet practice was recommended to us by a well respected local Dog training company and they have exceeded our expectations, the staff are excellent,professional and super friendly. Patrick & Dan are superb vets demonstrating their training and experience with a caring attitude. We rescued 2 elderly Jack Russell cross breeds ,who have health issues and they have received 5 star treatment at a fair price ,I have no hesitation in recommending these vets .
Louise Simpson
5 months ago
Wonderful experience today , our cat Ringella was seen by the very sweet and super kind vet Lada , the care she was given was so lovely and the appointment gave us answers and treatment , the reception team as always are amazing and friendly too , this is the best vets and we will continue to use this practice for Ringella xx
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