Bromley Common Veterinary Surgery

- Recent feedback is mostly very positive, with owners often describing the team as friendly, caring, helpful, and professional. - Lada stands out strongly in recent comments for gentle handling, thorough examinations, and clear explanations, with praise across both routine care and more serious cases. - Patrick and Dan also attract strong praise, including for solving a persistent digestive problem and supporting a dog through cruciate ligament surgery and aftercare.

Services

•Small-animal veterinary care: care for dogs and cats, with reviews mentioning support for elderly pets, treatment for ongoing health problems, and recovery from a prolonged illness in a Chihuahua.
•Diagnostics: blood tests, ultrasound, and fine-needle sampling are all referenced. Recent examples include investigating a long-running digestive problem in a dog, testing around cat behaviour concerns, and assessing lumps.
•Surgery and follow-up care: reviews mention lump and tumour removal with laboratory analysis, as well as a dog’s cruciate ligament operation and aftercare.
•Parasite and behaviour-related cases: one reviewer mentions treatment for giardia in a cat, and another mentions being pointed towards behavioural support for cat aggression.
•End-of-life support: reviewers mention compassionate bereavement care, including a paw print memorial after a dog died.
•Training role: the practice is listed as an RCVS training practice and a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Publicly mentioned examples include about £800 for blood testing linked to a behaviour work-up and around £1,000 for tumour surgery, with a similar figure discussed for further surgery in one complaint. Review sentiment on value is mixed but leans positive: some owners describe the prices as reasonable or the costs as superb, while one reviewer felt testing and surgical costs were frustrating.

People

•Lada (vet): frequently praised for being gentle, kind, thorough, and clear when explaining treatment options. Reviews mention her with both dogs and cats, including careful handling, detailed checks, and successful treatment in a dog that had remained unwell elsewhere.
•Patrick (vet): warmly reviewed, with one recent reviewer singling him out for praise and others describing him as experienced and reassuring, including around surgery and aftercare.
•Dan (vet): praised for diagnosing and resolving a long-running digestive problem in one dog, and mentioned positively alongside Patrick. One owner also says a promised call-back from Dan did not happen.
•Madison: named in one complaint about a cat’s lump work-up, including needle sampling and concerns about delays and a lost sample.

Reviews

Google reviews average 4.7/5 from 321 reviews.

•Recent feedback is mostly very positive, with owners often describing the team as friendly, caring, helpful, and professional.
•Lada stands out strongly in recent comments for gentle handling, thorough examinations, and clear explanations, with praise across both routine care and more serious cases.
•Patrick and Dan also attract strong praise, including for solving a persistent digestive problem and supporting a dog through cruciate ligament surgery and aftercare.
•One detailed negative review describes a lost diagnostic sample, frustration over changing recommendations and costs around tumour treatment, and disappointment over not receiving a promised call-back.

Silvia Colecchia

1 year ago

The whole journey with my cats was surreal, starting at the beginning of the year. I contacted them to ask for help with one of my cat's behaviour, she became aggressive towards my other cat. I took both to the clinic, they were both fine except for the aggressive one having giardia. She got the medication, but I was told to contact a behaviourist and they said that the behaviourist would have required blood test for both cats. I did blood test, nothing came up. I asked for a behaviourist contact and they gave me one, I called her and she doesn't practise anymore. I then found another behaviourist on my own and sort out the situation (and the behaviourist never asked for blood test, so first £800 down the drain). I came back to them last month because my other cat (the was that was getting bullied) had a little lump on her side. I had Madison who looked and said she thought it was a cyst but better to check anyway, so she took a sample with a needle and she said she would have called me in the evening or day after. I wait 3 day and no news. I called them and they said they don't have the results yet and will let me know. They called me back later and said that they have lost the sample and to come back, they would take another one free of charge (really? Do you have to specify?). I go back with my cat, took the sample and went home. Madison called me back about 15 minutes later said it is a tumour and she needs surgery and she said the whole thing would cost about £1000. After that I started dealing with Lada who explained in writing about my cat's situation, she will need removal of the tumour, ultrasound, blood test and the tumour needs to be sent to a lab to be analyzed. We get the surgery straight away, when the results come back they said that it's low grade tumour with large margins which means that reoccurrence is unlikely. Some good news finally, they didn't last long. After not even 3 weeks I notice another little lump very close to the wound of the previous one that got removed, I took her back there and they use the needle for the sample. It's the same thing again, not even 1 month later... I thought they said that reoccurrence is unlikely. They recommend to get it removed, but no need for blood test and ultrasound or histology because we know what it is, so no point at this stage, but it's better to remove because it could become aggressive. Ok, let's book the surgery. Maybe one hour later I receive an email saying that they had a consultation and Dan said that she has to do everything again, so it will be almost another £1000. I called the clinic and ask to speak to Dan but he is unavailable and he will call me back. I never received a call back from him. One of the receptionist calls me back the day after to talk about the situation and I said that I asked to talk to Dan, obviously he is not available and he will call me back after 2 pm. 3 days later I am still waiting for the call...

Reviews for Bromley Common Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 321 we track in total. Recent reviews may not be representative of overall sentiment.

Mariola Kubala

1 month ago

Very friendly, helpful staff. The prices are reasonable, and I really appreciate that they don’t try to push unnecessary treatments or services. I felt that the advice was honest and genuinely focused on what was best for my pet. Would definitely recommend!

Marcia Atkins

Rebecca Morrissey

2 months ago

Julie Fitton

Can't praise this practice and especially Patrick. They are so good.

Adam Podejma

3 months ago

royston bannock

7 months ago

By far the best Vets in my opinion. I have a 4 year old Boxer and have been coming to see Dan or Patrick since he was 1 previously used Medivet. Dan diagnosed and solved an ongoing digestion problem he’d had since he was about 4 months old when no one else could. The level of expertise, care and costs are superb we recently had to have Rocky’s cruciate ligament operated on and the work, after care and communication are all not only excellent but beyond expectation really. Patrick is extremely experienced and we have complete confidence in whatever they tell us. Rally cannot recommend highly enough.

Gosia Kaldowska

8 months ago

wonderful vet and staff!

Lolita Margarita

9 months ago

Very friendly staff, always a great help and provide amazing support when I need it for my elderly cat. Highly recommend

Katie Plume

11 months ago

My cat has only been with this vet for a week and a half and the treatment and care she has gotten from the team has been nothing short of amazing. I cant recommend them enough and would give them more than 5 stars if I could!