Emergency Vets in Bromley

## Summary Anderson's Veterinary Surgery describes itself as an **independent** practice, and is set up for both routine care and time-sensitive problems, with **emergency veterinary services (24/7 or extended hours)** listed in the clinic data. The website also lists **acupuncture** as a specialty and notes it is a **veterinary nurse training facility**. From the latest reviews available to us, owners most often point to: - **Fast access when something is urgent** (e.g., a dog with a paw injury was told to come straight in and was seen “within seconds”). - **Clear communication and decision support** when pets are unwell (described as helping owners make informed decisions). - **Considerate handling of end-of-life care**, including letting an owner pay privately in the room and sending a personalised handwritten condolence card after a euthanasia. ## Services Services and capabilities mentioned in the provided sources include: - **Emergency veterinary services (24/7 or extended hours)** (from clinic data). - **Acupuncture** (listed in the website summary). - **Urgent same-day assessment/treatment** described in reviews (e.g., rapid examination and treatment for a paw injury; urgent call handled promptly for a sick cat). - **Assessment of lumps/tumours and discussion of treatment options** (a mouth lump assessed as an inoperable tumour in one review). - **Euthanasia/end-of-life care** (described in one detailed review). ## People - **Ash (vet)**: mentioned by name in a review involving an urgent call about a sick cat; described as **prompt, caring and knowledgeable**. - **Reception team**: mentioned for handling urgent calls efficiently and for being helpful from first enquiry through to the first visit. - **Wider team (vets/nurses)**: one review specifically notes positive experiences with **reception staff, nurses and veterinary surgeons** during an urgent visit. ## Reviews **Google rating: 4.6 stars from 375 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Speed for urgent problems**: examples include being offered a next-day appointment for a new concern, and being seen almost immediately after arriving with an injured paw. - **Supportive communication**: reviewers describe clear explanations and help with decision-making when pets are unwell. - **Compassion around euthanasia**: one owner highlights privacy for payment to avoid facing the waiting room, dignified handling of their pet, and a personalised handwritten condolence card afterwards. - **Front-desk experience stands out**: urgent calls and initial enquiries are repeatedly described as handled helpfully and promptly.

## Summary The Neighbourhood Vet is an RCVS-registered practice and a Cat Friendly Clinic, and it’s also listed as a veterinary nurse training facility. Reviews describe a clinic that handles routine care plus common urgent problems (for example, removing a grass seed from a dog’s ear) and surgery such as rabbit spaying, with several owners highlighting clear explanations and being talked through options. Multiple reviews also mention proactive follow-up calls after procedures/check-ups, and at least one owner notes the team being transparent about likely costs and what could affect the final bill—while another describes it as “very expensive,” suggesting pricing may feel high for some. ## Services - Consultations (included as part of a Pet Health Club® Plus plan, per the website snippet). - Pet Health Club (monthly plan mentioned in reviews as including health checks, flea and worm treatment, vaccinations, and other items). - Rabbit spaying (explicitly mentioned in a review). - Ear foreign body removal (grass seed removed from a dog’s ear, per a review). - Follow-up/aftercare check-ins by phone (multiple follow-up calls mentioned after a rabbit procedure). - Emergency veterinary services are listed in the clinic data (no further detail provided on how this operates). ## People - **Jessica** (role not stated): mentioned by a long-term cat owner for “excellent communication,” listening, reassurance, and answering questions during a consultation. - **Emma** (role not stated): repeatedly singled out for helping a dog feel at ease and for support during end-of-life care, with owners noting clear, thoughtful advice and strong communication. - **Orla** (role not stated): described as providing exceptional support during a pet’s final hours, including making time to ensure the owner could see their pet before passing. - **Nadia** (role not stated): praised for being helpful and kind when an owner called about a dog in pain; described as attentive during the visit. - **Daniel** (role not stated, described as “the vet I think was Daniel”): noted for being “lovely,” taking time, and talking the owner through diet/food. ## Reviews **Google rating: 4.7 stars from 245 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Strong emphasis on **communication and explanations**, including being listened to, having questions answered, and being talked through options (cats and dogs). - **Aftercare follow-up** is specifically mentioned, including “loads of follow up calls” after a rabbit spay to check recovery. - Several reviews describe **support during difficult/end-of-life situations**, including arranging time for owners to see their pet before passing. - **Cost perceptions are mixed**: one owner appreciated being kept “very transparent about the cost,” while another long-term client says it is “very expensive.” - Practical, problem-focused care is mentioned (e.g., **grass seed removed from an ear**, treatment for a **cat’s foot**).

## Summary Eden Park Veterinary Surgery is an RCVS-accredited practice that’s been established for over twenty years. From its own service list, it’s set up for routine preventive care (vaccinations, parasite treatment, microchipping), dentistry, and surgical work (including neutering and other major surgery), with on-site X-rays and laboratory testing. Reviewers repeatedly mention being able to get help for urgent problems (“great availability for emergencies”) and describe charges as not “eye-watering.” However, a small number of recent reviews describe serious concerns around emergency communication and follow-up (messages not returned during urgent situations), alongside distress about outcomes. ## Services Services and capabilities mentioned on the clinic website and in reviews include: - Emergency medical treatment for animals brought into the surgery (reviews also mention good availability for emergencies) - Vaccinations - Flea and worming treatment - Neutering - Major surgery - Pet dentistry - Microchipping - Travel health certificates - General health and dietary advice - Diagnostics/facilities: X-rays and laboratory testing ## People - **Desmond (vet)**: mentioned by name in a recent review as “caring” and not overcharging. - **Reception team**: described as giving practical advice while owners wait for appointments; one reviewer noted a receptionist asking someone nearby to keep noise down while their elderly cat waited. - **Whole team**: praised in one long-term client review for support during end-of-life care, helping the owner feel comfortable with the decision. ## Reviews **Google rating: 4.7 stars from 185 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Affordability/value comes up often:** multiple owners say they weren’t charged “eye-watering rates” and felt costs were fair. - **Urgent access is frequently praised:** one long-term client reports consistently good availability for emergencies. - **Supportive handling of euthanasia/end-of-life:** one reviewer describes staff helping them feel reassured during a goodbye appointment, with extra consideration for keeping the environment calm. - **Conflicting experiences with urgent communication and outcomes:** a couple of 1-star reviews describe difficulty getting a call back during emergencies and feeling there was insufficient follow-up or sympathy after a pet died; one cat birth complication is described where the owner sought emergency surgery elsewhere after being reassured initially.

## Summary Medivet Bromley (The Laurels Vets) is part of the Medivet group. Based on the information available, the practice covers routine preventive care (vaccinations are specifically mentioned) and offers access to 24-hour emergency care via one of Medivet’s 24-hour centres (with overnight consultation fees applicable between 7pm and 9am). Reviews repeatedly describe appointments where vets explain options without rushing, and there are also mentions of a monthly plan that helps owners keep on top of vaccinations and check-ups. One review raises a specific complaint about vaccination booster scheduling leading to an owner being told they would need to restart the course and pay again. ## Services - **Routine vaccinations** (including “yearly jabs” and routine vaccination appointments). - **Cardiology consultations** (a client describes seeing “Babis Koffas” as a cardiologist over several occasions). - **Kitten care queries**: sexing kittens was discussed on a call, with the reviewer saying they felt welcomed without having to commit to registering. - **Emergency care access**: access to **24-hour emergency care** at one of Medivet’s 24-hour centres; **overnight consultation fees apply between 7pm and 9am** (as stated on the website summary). - **Veterinary Nurse Training facility** (listed in the structured clinic data). ## People - **Babis Koffas (Cardiologist)**: mentioned by name in a review; the client highlights repeated visits over the years and describes him as exceptionally knowledgeable and kind. - **General vet team**: multiple reviewers say vets take time to explain options and support pets during routine procedures (one example describes careful handling of a “wriggly” dog during vaccination). - **Front-desk experience**: one review notes a nurse at the desk “looked a bit grumpy,” while another describes feeling welcomed when calling with a question and not being pressured to register. ## Reviews **Google rating: 4.6 stars from 288 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners often mention **unhurried explanations and discussing options**, particularly for cats and dogs. - **Handling during routine care** is noted (e.g., a wriggly dog being carefully supported during vaccination and remaining unfazed). - **Monthly plan** is described as making it easier to stay on schedule with **vaccinations and check-ups**, with one owner saying it “covers everything we need” (no plan details or price given). - A negative review describes a **vaccination booster booking issue**: the owner says they were given an appointment and then told on arrival it was too late, meaning they’d need to restart the course and pay again, with no apology (the reviewer links this to changes “since medivet has taken over”).

## Summary Parkvets Veterinary Clinic is part of the Parkvets group (reviews reference “another one of their practices”), with the website stating it is **RCVS Accredited** and a **Cat Friendly Practice**. The clinic says it provides a **24-hour emergency service**, and it covers **cats, dogs, rabbits and exotics**. Recent reviews paint a mixed picture on access and emergency readiness: several reviewers say the clinic is “only available two days a week,” hard to get appointments, and that phones aren’t answered; one reviewer also states there are “no emergency facilities,” which conflicts with the clinic’s stated 24-hour emergency service. On the positive side, multiple reviewers describe being seen quickly in urgent situations (including a hamster injury and a dog that ate raisins), with staff helping owners stay calm and acting fast. ## Services From the clinic website summary and review examples, the clinic offers: - **24-hour emergency service** (as stated by the clinic online), though one reviewer disputes this. - Care for **cats, dogs, rabbits and exotics** (e.g., a **hamster** treated the same day in a review). - **Repeat prescriptions** (listed on the website). - **Pet Travel Services** (listed on the website). - **Pet Health Club®** (listed on the website). - Diagnostics and ongoing management mentioned in reviews, including: - **Medication management** for multiple conditions (review describes long-term medication and required check-ups before more tablets). - **Ear testing** and follow-on tests for an ear issue (review mentions initial test then further testing). - Urgent ingestion/toxicity-style visit described in a review (dog ate a **fruit cake/raisins** and was treated promptly despite not being registered). ## Pricing Only prices explicitly mentioned in reviews: - **£30** for an ear test (one reviewer’s account). - **£100** for a further ear test (same reviewer’s account). - A reviewer also reports being quoted **“£100 for this and £100 for that”** for additional treatments (not itemised in the review). ## People No staff names are provided in the available information. What is described: - **Receptionist and vet**: in one review about suspected raisin ingestion, both are credited with **calming an anxious owner** and **helping quickly with treatment**, even though the dog wasn’t registered. - **Team responsiveness in an urgent case**: another review says a hamster was **seen immediately** “no problems at all.” ## Reviews **Google rating: 4.2 stars from 30 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access and availability complaints**: multiple reviewers say it’s **only open two days a week**, **appointments are difficult**, and **phones aren’t answered**. - **Emergency care is disputed**: the clinic website says **24-hour emergency service**, but a reviewer states there are **“no emergency facilities.”** - **Positive urgent-care experiences**: reviewers describe being **seen immediately** for a hamster injury and **rapid help** for a dog that ate raisins, including staff **calming the owner**. - **Concerns about costs and recommended testing**: one reviewer felt pushed toward paid tests/treatments (with **£30** and **£100** amounts mentioned) and was unhappy about needing a check-up before more medication.